Privacy Policy

Cen:ter Recovery Lounge respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, book services, purchase memberships, contact us, or otherwise interact with Cen:ter.

Information We Collect

Depending on how you interact with Cen:ter, we may collect information such as your name, email address, telephone number, billing information, appointment details, membership information, and communications with us.

When necessary to provide certain recovery services safely, we may also request information related to your health, physical condition, injuries, medications, or other factors relevant to participation. Please provide only information requested through our authorized forms and systems.

Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and general website activity.

How We Use Your Information

We may use information we collect to:

• Schedule and manage appointments

• Process payments and memberships

• Communicate about bookings, services, and account activity

• Provide and improve our recovery services

• Maintain appropriate health and safety records

• Respond to questions and customer-service requests

• Send promotional communications when permitted

• Improve our website and customer experience

• Prevent fraud, misuse, or security incidents

• Meet applicable legal and regulatory obligations

Payments

Payments may be processed through third-party payment providers. Cen:ter may not directly store complete payment-card information when transactions are processed through these providers.

Payment providers process information according to their own privacy and security policies.

Health & Wellness Information

Certain services may require clients to provide health or wellness information to help determine whether participation is appropriate.

We treat this information with care and use it for purposes related to providing and administering our services, safety, recordkeeping, and legal compliance.

Cen:ter Recovery Lounge is not necessarily a healthcare provider or “covered entity” under HIPAA merely because health-related information is collected. Where HIPAA or another health-privacy law applies to particular information or activities, we will handle that information as required by applicable law.

Cookies & Website Technology

Our website may use cookies and similar technologies to operate the site, remember preferences, understand website usage, improve performance, and support marketing or analytics.

Depending on the technologies used on our website and applicable law, visitors may be provided options to manage certain cookie preferences.

How We Share Information

We do not sell your personal information for money.

We may share information with trusted service providers that help us operate our business, such as website hosting, scheduling, payment processing, email, analytics, customer-management, and other technology providers.

We may also disclose information when required by law, to protect the rights or safety of Cen:ter or others, or in connection with a business transaction such as a merger, acquisition, or sale.

Text Messages & Email

If you provide your telephone number or email address, Cen:ter may use it to communicate with you regarding appointments, purchases, memberships, account information, and other service-related matters.

Where you have provided the appropriate consent, we may also send promotional emails or text messages. You may unsubscribe from marketing emails using the unsubscribe option provided or opt out of marketing text messages according to the instructions included with those messages.

Protecting Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or loss.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, fulfill the purposes described in this Privacy Policy, resolve disputes, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information involved.

Children & Minors

Our website and services are not directed toward young children.

When minors are permitted to use certain Cen:ter services, we may require involvement or consent from a parent or legal guardian. We do not knowingly collect personal information from children in a manner prohibited by applicable law.

Your Privacy Choices

Depending on where you live and applicable privacy law, you may have certain rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain information.

You may also opt out of eligible marketing communications at any time.

Requests can be submitted using the contact information below. We may need to verify your identity before completing certain requests.

Third-Party Websites & Services

Our website may contain links to or integrate with third-party services. Cen:ter is not responsible for the privacy practices of websites, applications, or services operated by third parties.

We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically as our business, website, technology, or legal obligations change.

When changes are made, the revised policy will be posted on this page and the “Last Updated” date will be updated.

Contact Us

If you have questions about this Privacy Policy or how your information is handled